location

Where are you based?

We are head-quartered in London, UK with a studio in Hong Kong but we work with clients worldwide. 

Where can I buy your products?

As well as buying our products on our site, you can find our greeting cards and social stationery at these wonderful brick and mortar stores - click here to find a shop close to you. 

 shipping

How long does it take for my order to be processed?

Standard stationery orders are usually processed between 1 to 2 business days. Event stationery that has to be personalised can take between 2 to 6 weeks depending on the level of customisation.

Where do you ship to? 

We ship all over Hong Kong. If you are not in Hong Kong or if the recipient of the product is not in Hong Kong, please visit our main site here.  

 Payment

What are your payment methods?

We take payment by debit card, credit card, Paypal and bank transfer. 

 Returns 

What is your returns policy?

We hope that you love our products as much as we do. However, if you are unhappy, please email us at sales@berinmade.com to let us know and we will be happy to issue a refund or an exchange for a different product. All refunded or exchanged items must be made within 28 days of receipt and we will only accept products that are unopened. Once we have received the product, we will notify you via email and issue a refund or exchange. Please note that shipping fees are not refundable.

What if the goods we receive are damaged?

We pack each order carefully. However, once the package leaves our hands, we are unable to control how it is handled by the post office or courier service and sometimes an accident can happen. If this is the case, please let us know within 5 days of receipt by email and we will do our best to resolve the issue. Please do not dispose of any damaged products without our consent.

Please note that any damaged or faulty goods must be notified to us by email within 5 days of receipt. Once we have checked and verified any defects or faults, we will issue a refund!

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